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Accessibility Statement

Casalogy is committed to ensuring digital accessibility for people with disabilities in Tunisia and worldwide. We are continually improving the user experience for everyone.

Last updated: January 15, 2025

Our Commitment to Accessibility

At Casalogy, we believe that healthcare professionals and students, regardless of their abilities, should have equal access to quality medical clothing and our online services. We are committed to providing an inclusive digital experience that serves all users in Tunisia's medical community.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve accessibility across our platform to ensure everyone can easily navigate, understand, and interact with our website.

Accessibility Standards

Our website aims to comply with the following accessibility standards:

  • WCAG 2.1 Level AA: Web Content Accessibility Guidelines by W3C
  • Section 508: U.S. federal accessibility requirements
  • EN 301 549: European accessibility standard
  • ISO/IEC 40500: International accessibility standard

Goal: We aim to achieve and maintain WCAG 2.1 Level AA compliance across all areas of our website to ensure equal access for all users.

Accessibility Features

Visual Accessibility

  • High contrast color schemes
  • Scalable text up to 200% without loss of functionality
  • Clear, readable fonts and appropriate font sizes
  • Alternative text for all images and icons
  • Visual focus indicators for keyboard navigation
  • Color is not the sole means of conveying information

Keyboard Navigation

  • Full keyboard accessibility throughout the site
  • Logical tab order for all interactive elements
  • Skip navigation links to main content
  • Keyboard shortcuts for common actions
  • No keyboard traps in any interface
  • Clear focus indicators for all focusable elements

Screen Reader Support

  • Semantic HTML structure and proper headings
  • Descriptive link text and button labels
  • ARIA labels and landmarks for navigation
  • Compatible with popular screen readers
  • Form labels and error message announcements
  • Page titles that describe content and location

Motor Accessibility

  • Large click targets (minimum 44x44 pixels)
  • Adequate spacing between interactive elements
  • No time limits on form completion
  • Drag and drop alternatives provided
  • Multiple ways to access the same functionality
  • Error prevention and correction mechanisms

Supported Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

Screen Readers

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS/iOS)
  • TalkBack (Android)
  • Orca (Linux)

Input Methods

  • Standard keyboards
  • Alternative keyboards
  • Voice recognition software
  • Switch devices
  • Eye-tracking systems

Browsers

  • Chrome (Windows, macOS, Android)
  • Firefox (Windows, macOS, Linux)
  • Safari (macOS, iOS)
  • Edge (Windows)
  • Internet Explorer 11

Mobile Devices

  • iOS with VoiceOver
  • Android with TalkBack
  • Mobile browser accessibility features
  • Touch and gesture alternatives
  • Voice control compatibility

Current Accessibility Status

Implemented Features

  • Semantic HTML structure throughout the site
  • Keyboard navigation for all interactive elements
  • Alternative text for product images and icons
  • High contrast color schemes meeting WCAG standards
  • Responsive design for various screen sizes
  • Form labels and error messaging
  • Skip navigation links
  • Focus management for dynamic content

Areas of Ongoing Improvement

  • Enhanced ARIA landmarks and descriptions
  • Improved color contrast in some interface elements
  • Additional keyboard shortcuts for power users
  • Enhanced mobile accessibility features
  • Video content captioning and transcripts
  • Multi-language accessibility support

Testing and Validation

We regularly test our website accessibility through:

Automated Testing

  • WAVE accessibility evaluation tool
  • axe accessibility checker
  • Lighthouse accessibility audits
  • Pa11y command-line testing
  • Color contrast analyzers

Manual Testing

  • Keyboard-only navigation testing
  • Screen reader compatibility testing
  • Mobile accessibility testing
  • User testing with accessibility tools
  • Expert accessibility reviews

Regular Audits: We conduct comprehensive accessibility audits quarterly and address any issues promptly to maintain high accessibility standards.

User Support and Assistance

If you encounter any accessibility barriers while using our website, we are here to help:

Immediate Assistance

  • Call our accessibility support line
  • Email our accessibility team
  • Request information in alternative formats
  • Get help with online ordering

Alternative Access Methods

  • Phone ordering assistance
  • Email catalog requests
  • In-person showroom visits
  • Personal shopping assistance

Response Times

  • Phone support: Immediate assistance during business hours
  • Email support: Response within 24 hours
  • Accessibility issues: Acknowledged within 48 hours
  • Critical accessibility barriers: Priority response within 24 hours

Feedback and Improvement

We welcome your feedback on the accessibility of our website. Your input helps us identify areas for improvement and prioritize accessibility enhancements.

How to Provide Feedback

  • Use our accessible feedback form on the website
  • Email our accessibility team directly
  • Call our dedicated accessibility support line
  • Request a callback at your convenience
  • Provide feedback during customer service interactions

What We Do With Your Feedback

  • Acknowledge receipt within 48 hours
  • Investigate and assess the issue
  • Provide updates on progress
  • Implement improvements where possible
  • Follow up to ensure resolution

Complaint Process: If you are not satisfied with our accessibility efforts, you may file a formal complaint with our management team or relevant Tunisian authorities.

Our Ongoing Commitment

Accessibility is an ongoing effort, not a one-time achievement. We are committed to:

  • Continuously monitoring and improving website accessibility
  • Training our staff on accessibility best practices
  • Staying current with accessibility standards and guidelines
  • Incorporating accessibility into our development processes
  • Engaging with the disability community for feedback and guidance
  • Regular accessibility audits and updates
  • Transparent communication about our accessibility efforts

Our Promise: We are dedicated to making Casalogy accessible to all members of Tunisia's healthcare community, regardless of their abilities or assistive technology needs.

Accessibility Support Contact

For accessibility support, alternative formats, or to report accessibility issues:

Email

accessibility@casalogy.tn

support@casalogy.tn

Response within 24 hours

Phone

+216 71 123 456

Monday-Friday: 9 AM - 6 PM (Tunisia Time)

Accessibility support available

Accessibility Team

Casalogy Medical Wear - Accessibility Department
123 Avenue Habib Bourguiba
Tunis 1000, Tunisia

Alternative Formats: This accessibility statement is available in large print, audio format, and other accessible formats upon request.