Returns & Exchanges
Easy returns and exchanges for Tunisia's healthcare professionals. Your satisfaction is our priority.
30-Day Returns
Return unworn, unwashed items with original tags within 30 days of delivery.
Free Size Exchanges
Free size exchanges within Tunisia. We'll send the new size and handle the return.
Quality Guarantee
Defective items are eligible for full refund or replacement at no charge.
How to Return Your Items
Return Process
Contact Customer Service
Call +216 71 123 456 or email support@casalogy.tn to initiate your return. Have your order number ready.
Receive Return Authorization
We'll email you a return authorization number and prepaid shipping label (for eligible returns within Tunisia).
Package Your Items
Pack items in original packaging with tags attached. Include the return form and authorization number.
Ship Your Return
Drop off at any Tunisia Post office or schedule a pickup. Processing takes 3-5 business days after we receive your return.
Return Conditions
Returnable Items
- • Unworn, unwashed medical clothing
- • Items with original tags attached
- • Products in original packaging
- • Returned within 30 days of delivery
- • Defective or damaged items (any condition)
Non-Returnable Items
- • Worn or washed items
- • Items without original tags
- • Customized/embroidered products*
- • Items returned after 30 days
- • Undergarments and accessories
*Except for manufacturing defects or our errors
Size Exchanges
Free Size Exchanges
Need a different size? We offer free size exchanges within Tunisia for unworn items with original tags.
- • Contact us within 30 days of delivery
- • We send the new size immediately
- • Return original size with provided label
- • No additional charges for size exchanges
Sizing Help
Avoid returns with our comprehensive size guide and personalized fitting assistance.
Visit our showroom in Tunis for in-person fitting
Refunds & Processing
Processing Time
3-5 business days after we receive your returned items
Refund Method
Refunded to original payment method or store credit
Confirmation
Email confirmation sent when refund is processed
Refund Details for Tunisia
Credit Card Refunds
2-5 business days to appear on your statement
Bank Transfer Refunds
1-3 business days for Tunisian bank accounts
Cash on Delivery
Bank transfer to your specified account
Store Credit
Instant credit for future purchases
Return Shipping Information
Free Return Shipping
- Defective or damaged items
- Wrong item sent by us
- Size exchanges within Tunisia
- Orders over 300 TND
Customer Pays Shipping
- Change of mind returns (15 TND)
- Orders under 300 TND (15 TND)
- Returns after 14 days (15 TND)
Tunisia Post: Drop off at any post office or schedule pickup by calling 80-100-300
Need Help with Your Return?
Our customer service team is here to help with returns, exchanges, and any questions about our medical clothing.