Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information when you use Casalogy's medical wear services in Tunisia.
Last updated: January 15, 2025
Introduction
Casalogy ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services for medical clothing in Tunisia.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Shipping and billing addresses within Tunisia
- Payment information (processed securely through third-party providers)
- Student verification documents (for discount eligibility)
- Professional credentials (for medical professional verification)
- Account preferences and communication settings
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
- Order history and shopping behavior
Medical Professional Information
- Medical institution affiliation
- Professional license information (if provided)
- Department or specialty area
- Student status and academic year
How We Use Your Information
Order Processing & Fulfillment
- Process and fulfill your orders
- Coordinate delivery within Tunisia
- Handle returns and exchanges
- Provide customer support
Account Management
- Create and maintain your account
- Verify student or professional status for discounts
- Personalize your shopping experience
- Save your preferences and order history
Communication
- Send order confirmations and shipping updates
- Provide customer service support
- Send promotional offers (with your consent)
- Share important policy updates
Business Operations
- Improve our website and services
- Analyze customer preferences and trends
- Prevent fraud and ensure security
- Comply with legal obligations in Tunisia
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Payment processors for secure transaction handling
- Shipping companies for order delivery in Tunisia
- Email service providers for communication
- Website hosting and technical support services
Legal Requirements
- Compliance with Tunisian laws and regulations
- Response to legal processes or government requests
- Protection of our rights and property
- Investigation of fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
- Employee training on data protection practices
- Secure data storage with backup and recovery procedures
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Under Tunisian data protection laws, you have the following rights regarding your personal information:
Access and Portability
- Request a copy of your personal data
- Receive your data in a portable format
- Know how your data is being used
Correction and Updates
- Correct inaccurate information
- Update your personal details
- Complete incomplete data
Deletion and Restriction
- Request deletion of your data
- Restrict processing of your information
- Object to certain uses of your data
Communication Preferences
- Opt out of marketing communications
- Manage cookie preferences
- Control notification settings
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and provide personalized services:
Essential Cookies
Required for website functionality, including shopping cart, account access, and security features.
Performance Cookies
Help us understand how you use our website to improve performance and user experience.
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
Marketing Cookies
Used to show relevant advertisements and measure the effectiveness of marketing campaigns.
You can manage your cookie preferences through your browser settings or our cookie consent tool.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Information: Until you delete your account or request removal
- Order History: 7 years for tax and legal compliance in Tunisia
- Student Verification: Updated annually or until graduation
- Marketing Communications: Until you unsubscribe
- Website Analytics: Aggregated data for up to 3 years
International Data Transfers
Your personal information is primarily processed and stored in Tunisia. In some cases, we may transfer data to service providers in other countries for:
- Cloud storage and backup services
- Payment processing
- Customer support tools
- Website analytics
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Tunisian data protection standards.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
privacy@casalogy.tn
support@casalogy.tn
Phone
+216 71 123 456
Monday-Friday: 9 AM - 6 PM (Tunisia Time)
Mailing Address
Casalogy Medical Wear
123 Avenue Habib Bourguiba
Tunis 1000, Tunisia